Do you want to create SLAs based on Date & Time fields? Stage deadlines can now be configured in Qntrl based on Date & Time fields. We have added Set date field and Set conditional deadline  options within the Stage deadline  field in Blueprint. Earlier we only had the option to set deadline in minutes/ work hours/ work days/ weeks.

For instance, the reimbursement claims are tracked in an orchestration called 'Reimbursement workflow' in Zylker organization. Helen oversees the department that processes reimbursements, and she would like to inform the card's owner 30 minutes before the deadline exceeds the time added in 'Due Date' field to prevent the breech of SLA. Helen can achieve her requirement by using the Set conditional deadline in  Stage deadline.

Choosing the respective stage in the blueprint will show up the Stage Deadline where Helen can choose the deadline as per the requirement. 

If Helen wishes to alert the card owner about the deadline at the time of the 'Due Date', she can do so by using the  Set Date field  stage deadline.

Get to know more about SLA in Stages from our help document .

We hope this update is helpful to you. If you have any questions or suggestions, please leave a comment below or email us at  support@qntrl.com .

 

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