Troubleshooting Inbound SOAP Web Services in Qntrl | Qntrl Online Help

Troubleshooting in Inbound SOAP Webservices

1. Cannot receive incoming SOAP requests   

  • Incorrect endpoint URL: Ensure clients are calling the correct Qntrl endpoint.
  • Firewall restrictions: Allow inbound requests through the firewall.
  • Authentication failure: Ensure proper authentication credentials are provided.
 

2. SOAP message not processing correctly   

  • Incorrect XML format: Verify that the request body matches the expected SOAP format.
  • Missing required parameters: Check the API documentation for mandatory fields.
 

3. WSDL contract not loading   

  • Syntax errors: Ensure the WSDL XML structure is valid and correctly formatted.
  • Network issues: If fetching the WSDL externally, check internet connectivity.

 

4. Error in SOAP function execution   

  • Unsupported operations: Ensure the request is calling an operation defined in the WSDL.
  • Timeout issues: If the response is delayed, increase the timeout settings.

 

5. Authentication errors   

  • Incorrect credentials: Verify the provided credentials match the expected authentication method.
  • Expired tokens: If using token-based authentication, refresh or regenerate tokens.

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